Privacy Policy Overview

This platform treats the privacy of users in Bangladesh as a core responsibility and applies strict rules to safeguard personal data. Information is collected only where needed to provide online betting and gaming services, comply with legal duties, and support secure payment processing. Technical and organisational safeguards are used to protect the confidentiality, integrity, and availability of user information. These measures are designed to reduce risks of unauthorised access, misuse, loss, or alteration of data.

1. Identification information such as name, date of birth, address, contact details, and account credentials is collected to create and manage user profiles and verify identity.
2. Financial and transaction information, including payment method details, deposits, withdrawals, and betting history, is processed to complete payments and maintain accurate records.
3. Technical data such as IP address, device type, operating system, browser, and access timestamps is gathered for security monitoring, fraud prevention, and service optimisation.
4. Usage information relating to visited pages, session duration, and interaction patterns on the website is analysed to improve usability and detect suspicious behaviour.
5. Communication records, including emails, chat messages, and support tickets, are stored to handle requests, resolve disputes, and maintain audit trails.
6. Verification documents such as copies of identity cards, proof of address, and payment confirmations may be requested to meet know-your-customer and anti-money laundering standards.
7. Preference data, including language, odds format, and notification choices, is used to tailor the user experience in a consistent and safe way.
8. Cookies and similar tools record certain online activity to maintain sessions, recall settings, and produce anonymised statistics for service improvement.
9. Risk and compliance information, including sanctions screening and fraud scores, is processed to meet regulatory expectations and protect users and the operator.
10. Any other information provided voluntarily by the user, such as feedback or survey responses, is used to refine services and address user needs.

Users have rights to request access to their personal data, to ask for corrections of inaccurate or incomplete information, and to seek deletion or restriction of processing where permitted by law. Users may also object to certain types of processing and may request a copy of their data in a commonly used format, subject to verification and legal limits.

The platform aims to align its privacy practices with international standards such as the General Data Protection Regulation, as far as technically and legally practical for Bangladesh users, while respecting local legislation and regulatory expectations. Data handling procedures are designed to honour local privacy norms, including cautious treatment of online gambling information and financial records.

Personal information collected from users in Bangladesh is used to operate the online platform, deliver services, and comply with legal and contractual obligations. Data processing is based on user consent, performance of a contract, legitimate interests that do not override user rights, and regulatory requirements. Information is used in a targeted way so that the platform can maintain secure accounts, handle payments, manage risk, and improve user experience. Marketing and analytics activities use personal data in accordance with applicable consent choices and opt-out options.

1. Managing user registration, login credentials, account settings, and verification steps required to confirm identity and eligibility.
2. Processing deposits, withdrawals, and bets, including confirming transactions, preventing chargebacks, and maintaining transaction histories.
3. Providing access to casino games, sports betting markets, bonuses, and related online features requested by the user.
4. Conducting security checks, monitoring for fraud, misuse, money laundering, or prohibited behaviour, and applying risk controls.
5. Responding to customer support requests, handling complaints, and resolving disputes through documented communication channels.
6. Sending service-related messages such as account notifications, security alerts, transaction confirmations, and changes to terms or policies.
7. Delivering permitted marketing communications in line with consent preferences, including information about features, responsible play tools, and updates.
8. Performing statistical analysis and anonymised reporting to evaluate performance, improve system stability, and develop new or enhanced services.
9. Meeting legal and regulatory requirements such as recordkeeping, anti-fraud checks, sanctions screening, and co-operation with competent authorities.
10. Enforcing the platform’s terms and policies, protecting the rights and safety of users, and supporting the integrity of payment and betting systems.

All data processing activities are carried out in a transparent way and rely on a lawful basis recognised by applicable data protection standards. The platform does not sell personal information and restricts its use to the purposes communicated in this Privacy Policy or otherwise notified to the user.

Users can access most of their personal information directly in their account area on the website or Megapari app, where they may review profile details, contact data, security settings, and certain preferences. Where information is incorrect or outdated, users can correct or update it through the account interface or by contacting customer support, subject to security checks that may include verification questions or documentation. Requests for deletion or deactivation of an account can be submitted through support channels; such requests will be honoured to the extent allowed by applicable law and regulatory retention duties, which may require the platform to store certain records for a defined period. By holding an account and using online payment functions, users consent to the performance of security and verification checks, including the transmission of necessary payment data to authorised electronic payment service providers that assist in processing Megapari deposits and withdrawals. These providers are allowed to use personal and financial information only for transaction processing, fraud prevention, and related legal purposes, subject to contractual confidentiality obligations. The platform seeks to maintain user privacy by limiting internal access to personal data to staff and partners who need it for defined tasks, applying technical protection measures, and monitoring access logs. Any exercise of user rights will be handled in a timely manner, and further identification may be requested to prevent unauthorised disclosure of information.

The services on this website are intended for persons aged 18 years and above only, and account registration by minors is prohibited. Age verification is performed using documents and other checks, but the operator cannot independently confirm age in every case without user cooperation. If a parent or legal guardian learns that a minor has provided personal information or created an account, they may contact the platform to request review and removal of that data.

1. Users must confirm that they are at least 18 years old when creating an account or using online betting and gaming services.
2. The operator may request identity documents, proof of age, or other verification information when there are doubts about a user’s age.
3. If it is discovered that a user is under 18, the account will be suspended or closed and related personal data will be removed, subject to legal retention requirements.
4. Any remaining information needed for fraud prevention, regulatory checks, or dispute resolution may be retained for a limited period, then securely deleted.
5. Parents or guardians may contact customer support to report an account opened by a minor and request prompt investigation and data removal.
6. Information and links to responsible play resources may be provided to help families and users address concerns about underage access to online gambling content.

Personal data of users in Bangladesh may be stored and processed on servers located in jurisdictions outside Bangladesh, where group companies, hosting partners, or technical service providers operate. These countries may have data protection rules that differ from local Bangladeshi law, but contractual and technical measures are used to preserve a high level of confidentiality and security. By using the website, submitting registration information, or continuing to use the services, the user agrees to such international transfers and processing of personal information. All third-party partners handling data are selected and monitored based on their ability to protect user privacy and comply with contractual obligations.

1. Data may be transferred to infrastructure providers, payment processors, and support centres in other countries to enable stable and secure operation of the platform.
2. Cross-border transfers are carried out using contractual safeguards designed to ensure that recipients handle data responsibly and lawfully.
3. Access to personal information abroad is limited to authorised personnel and partners who require it for service delivery, compliance, or technical maintenance.
4. The platform expects all foreign partners to apply appropriate security controls, including encryption, access management, and incident response procedures.
5. Users may contact support to obtain general information about categories of recipients and regions where their data may be processed, to the extent permitted by security and confidentiality considerations.
6. Where required, the operator will review and update international transfer arrangements to match evolving data protection standards and regulatory expectations.

This Privacy Policy may include legal notices that explain or limit the scope and effect of certain rules, while remaining subject to mandatory consumer and data protection laws. Such notices apply once the user has accepted the policy by registering an account, using the services, or otherwise acknowledging the terms as part of an accession or click-acceptance process. The document does not grant rights beyond those provided by law and by the express statements given in this text.

1. The platform may process and retain user data as required to comply with legal obligations, even where a user has requested deletion or objected to processing, provided such retention is lawful and necessary.
2. Information provided by the user must be accurate and up to date; the operator is not responsible for consequences arising from false, incomplete, or misleading data supplied by the user.
3. To the maximum extent permitted by applicable law, the operator is not liable for indirect or consequential loss arising from unauthorised access resulting from factors beyond reasonable control, such as failures of third-party networks.
4. Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation would be unlawful under the governing law.
5. The operator may amend or update this document from time to time, and continued use of the services after publication of changes will signify acceptance of the revised policy.
6. In case of inconsistency between this document and mandatory provisions of applicable law, the legal provisions will prevail, and the remaining parts of the policy will continue to apply.

Cookies are small text files stored on a user’s device by a website, allowing the system to remember certain information about visits and activity. This platform uses cookies and related tools to keep users logged in during sessions, remember preferences such as language or display settings, and gather anonymous statistics about traffic patterns and performance. These technologies help analyse behaviour on the site, identify technical problems, and measure which parts of the services are most useful, enabling gradual improvement of the online experience. Some cookies are essential for security and account protection, while others support personalisation and optional analytics. Cookie data is retained for up to one year, after which it is removed or anonymised according to internal policies. Users may manage cookie settings in their browser, but disabling some categories may affect the functionality and stability of the services.

Use of the services by persons in Bangladesh, including browsing the website, registering an account, or participating in online betting or gaming, indicates full acceptance of the current version of this Privacy Policy. Users who do not agree to the terms set out in this document should not provide personal information or continue using the services. The most recent version of the Privacy Policy, as published on the website, replaces and overrides all previous versions or statements about privacy, except where mandatory law requires a different outcome. Users are encouraged to review this policy periodically to remain informed about how their data is handled.

Personal information may be shared with selected third parties where this is necessary to provide services, meet legal duties, resolve disputes, or enforce agreements. Such parties include payment processors, identity verification providers, technical hosting and security suppliers, professional advisers, and competent authorities or courts. When the law requires disclosure or when it is needed to protect the rights, property, or safety of users or the operator, the platform may provide relevant data in a proportionate way. Where third parties are listed on the website, users may refer to that information for more details; otherwise, users will be informed of the general purpose and scope of sharing where feasible. By providing personal information and using the online services, users consent to such sharing within the limits described in this document.

1. Payment service providers receive necessary financial and identification data to process deposits, withdrawals, and refunds and to combat fraud and misuse.
2. Identity verification and anti-money laundering partners may access personal details and documents to perform checks required by regulation and risk management.
3. IT, hosting, cybersecurity, and analytics suppliers may process technical and usage information to maintain and improve infrastructure, prevent attacks, and support performance monitoring.
4. Customer support and communication tools may handle contact details and message content to deliver helpdesk and notification services.
5. Professional advisers such as auditors, accountants, and legal counsel may review limited data sets when necessary for audits, financial reporting, or legal advice.
6. Law enforcement bodies, regulators, tax authorities, or courts may receive personal data when disclosure is required by law, order, or legitimate request.
7. In cases of suspected fraud, dispute, or breach of terms, relevant data may be shared among group companies and specialised investigation partners to manage and resolve the issue.
8. Where business restructuring or transfer takes place, anonymised or limited personal information may be shared, subject to contractual safeguards and legal requirements.

The website may contain links or references to third-party websites, apps, or services that are not operated or controlled by this platform. Each of those external websites maintains its own privacy policy and data handling practices, which may differ from the rules set out in this document. The operator is not responsible for how such third parties collect, use, or protect personal information once users leave the website or interact directly with external services. Users are advised to read the privacy and security information on each linked site before providing any personal data or conducting transactions.

1. External links are provided for convenience or informational purposes and do not represent an endorsement of the third party’s privacy or security standards.
2. When a user clicks a link to another site, that third party may collect personal and technical information according to its own policies.
3. Users should check whether external websites use encryption, secure payment gateways, and clear contact information before sharing sensitive data.
4. The operator cannot monitor or control how third-party partners manage cookies, tracking tools, or advertising technologies.
5. Any data provided directly to external services is subject to their privacy rules, which may allow different retention periods, sharing practices, or user rights.
6. Users who suspect misuse of personal data by a third-party site should contact that operator and, where appropriate, inform relevant authorities.
7. This platform will review its own third-party integrations on a periodic basis to reduce unnecessary data exposure and maintain a responsible ecosystem.
8. If an external link is found to pose security or privacy risks, reasonable steps will be taken to remove or update it as soon as practical.